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Social Media and Internal Communication Specialist

Confy Eagle

Company: MTN Rwanda
Industry: Telecommunications
Location: Kigali, Rwanda
Employment Type: Full-Time
Application Deadline: 21 January 2026

About MTN Rwanda

MTN Rwanda is the country’s leading telecommunications provider, delivering mobile voice and data services, fiber broadband, enterprise solutions, and mobile financial services through MTN MoMo. Established in 1998 as a subsidiary of the MTN Group (South Africa), MTN Rwanda has evolved into a digital solutions company committed to driving connectivity, innovation, and financial inclusion.

Guided by its “Ambition 2025” strategy, MTN aims to lead digital solutions that power Africa’s progress and ensure that everyone benefits from a modern, connected life.

Job Purpose

The Social Media and Internal Communication Specialist will play a critical role in strengthening the MoMo brand by managing digital communications, enhancing audience engagement, and delivering clear, consistent internal communications. The role ensures alignment between communication strategies, brand positioning, and MTN Rwanda’s overall business objectives.

Key Responsibilities

Strategic Communication & Planning

  • Develop and implement monitoring and evaluation mechanisms for communication activities

  • Conduct communication needs assessments to guide strategy and messaging

  • Support recruitment and capacity building of communications staff

  • Coordinate communication plans aligned with the MoMo message calendar

Media & Digital Engagement

  • Manage and grow MoMo social media platforms, ensuring high engagement and consistency

  • Draft, edit, upload, and manage digital content across platforms

  • Analyze media coverage and assess the impact of MoMo messaging

  • Maintain media databases and manage press engagement activities

  • Arrange interviews with MoMo spokespeople and key stakeholders

Events & Internal Communication

  • Supervise media coverage of major events and leadership activities

  • Ensure timely and effective internal communication to support staff engagement

  • Coordinate communication around campaigns, initiatives, and organizational updates

Required Experience & Skills

  • Minimum 2 years of experience in Communications, Public Relations, Journalism, Political Science, or International Relations

  • Strong report writing, editing, and presentation skills

  • Advanced knowledge of audiovisual content production and dissemination

  • Ability to analyze media trends and communication impact

Education Requirements

  • Bachelor’s degree in communication, Journalism, Public Relations, Political Science, or International Relations

  • Master’s degree in a related field is an added advantage

Added Advantages

  • Experience in strategic communication planning

  • Familiarity with social media management tools and analytics

  • Strong understanding of internal communication strategies

How to Apply

Interested candidates should submit their CV and academic credentials through the MTN Careers Portal no later than 21 January 2026.

Apply here: https://careers.mtn.co.rw/jobs/JOB00017

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