Location: Kigali, RwandaType: full-time
Job Description
This role leads the Quality, Safety, Health, and Environment (QSHE) team to ensure all raw materials, production processes, and finished products meet strict quality, safety, and compliance standards. The position oversees site-wide food safety systems, sanitation, customer complaint handling, internal audits, documentation control, and adherence to global quality management protocols. It involves managing daily quality and safety operations, coordinating investigations into nonconformities, and ensuring continuous improvement. The role also focuses on training staff, supervising audits, ensuring product release accuracy, maintaining traceability systems, and supporting cross-department collaboration to uphold best practices across the facility.
Key Responsibilities
Lead all site quality operations including food safety, sanitation, internal audits, customer service, and performance of the quality department.
Oversee daily occupational safety operations, validation, and verification processes.
Manage department budget and resource allocation.
Lead investigations of nonconformities, complaints, and audit findings using root cause analysis.
Ensure compliance with QMS/FSMS standards, including food safety plans, food defense, and vulnerability assessments.
Conduct internal audits, GMP inspections, and management reviews.
Manage document control, record control, SOP/SSOP/WI updates, and change management.
Handle customer complaints, sanitation, pest control, hygienic design, and GMP training.
Develop and mentor quality department staff.
Oversee product release, traceability, and stability programs.
Manage external audits and prepare written responses.
Perform compliance gap assessments and create action plans.
Collaborate with other teams on solutions and development initiatives.
Report and follow all safety policies and procedures.
Education Requirements
Diploma or Degree in Food Science, Food Technology, Biotechnology, Analytical Chemistry, or related fields.
Experience Requirements
Experience in quality operations and quality management.
Background in implementing food safety certifications and conducting audits.
Familiarity with industry quality standards, GMPs, GHPs, HACCP, and related systems.
Experience leading teams and training staff.
Skills and Competencies
Strong analytical, problem-solving, numerical, and statistical skills.
Excellent communication and interpersonal abilities.
Proficiency in computer systems and documentation tools.
Planning, project management, and organizational strengths.
Ability to work under pressure in fast-paced environments.
Attention to detail, adaptability, and customer-focused mindset.
Resilience, confidence, and ability to navigate change.
Self-awareness and openness to feedback.
Good to Have
Prior experience in a food manufacturing environment.
Advanced knowledge of hygienic design, zoning, and sanitation systems.
Experience with Global Quality Management Systems (GQMS).
Experience responding to certifying bodies and regulatory authorities.
Work Arrangement
Onsite, full-time permanent position.
Deadline
Not specified in the description
click here to apply:https://jobs.kerry.com/gb/en/job/KGUKGRGLOBAL61901EXTERNALENGB/QSHE-Supervisor
